Resume

Experience

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2024 - Present
Customer Service NOC Technician
Uniti Fiber
Mobile, AL
A Programmer Analyst Intern for the development team of Keesler Federal Credit Union.
  • Respond to alerts, troubleshoot technical problems, and escalate issues as necessary.
  • Collaborate with cross-functional teams to ensure timely resolution of network incidents.
  • Provide excellent customer service by communicating effectively with clients and internal teams.
  • Document and maintain accurate records of network events, actions taken, and resolutions.
  • Respond to alerts, troubleshoot technical problems, and escalate issues as necessary
2022 - 2023
Programmer Analyst Intern
Keesler Federal Credit Union
Biloxi, MS
A Programmer Analyst Intern for the development team of Keesler Federal Credit Union.
  • Developed and delivered reports/dashboards for upper management using T-SQL, PowerBI, and Microsoft Report Builder/SSRS, enabling data-driven decision-making.
  • Enhanced an ETL process by replacing an SSIS package with a Python script that would extract customer banking information from tab-separated text files, clean that data, and then load that data into a Microsoft SQL Server database.
  • Programmed a Symitar PowerOn specfile to sanitize Personal Identifiable Information (PII) from test systems.
  • Participated in Agile Scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Product Backlog Refinement before the team pivoted to Kanban.
  • ● Recognized with the "Best Sprinter" award during a 2-week sprint after having great performance for assisting my team with their tasks and resolving multiple tickets.
2021 - 2022
Research Assistant for the CCDC Project
University of South Alabama
Mobile, AL
The CCDC Project is a project that was created to find a better way to determine the authenticity of a semiconductor chip without destroying the chip.
  • Conducted comprehensive tests on computer chips, distinguishing counterfeit chips from authentic chips.
  • Used an Elegoo Uno R3 to measure chip temperatures and to output that temperature info into an CSV file.
  • Developed a Python script that would take input from an Excel sheet, then transformed that data into a test report

Education

2019 - 2023
University of South Alabama
Mobile, AL
Bachelor of Science in Computer Science
Minor in Math
  • Graduated Cum Laude
  • Served as President of the Video Game Development Club for the 2022-2023 academic year
  • GPA: 3.56

Skills

Software

Visual Studio/VS Code
GitHub
UiPath
Unity
Microsoft SQL Server Studio/Microsoft Report Builder
Pentaho

Languages

HTML
CSS
JavaScript
C#
Python
SQL

Soft Skills

Team Communication
People Management
Adaptability
Leadership
Team Development